Category

User Experience

The 10 Habits of Customer-Centric Organizations in the Age of Digital Business

The 10 Habits of Customer-Centric Organizations in the Age of Digital Business Continuously Listening to Customers Customers are actively and passively giving businesses information that can be used to drive a successful CX. Businesses can learn: What customers buy, What… Continue Reading →

Customer Experience Strategies

How involved are you in improving your Customer’s Experience? It is not only important to have CX strategies in paper but also to implement them. This article puts light on 2 important aspects of Customer Experience. Why Customer Experience matters… Continue Reading →

User Experience or User Exploitation? What are you really providing?

I recently went through a thought provoking article on “Why user experience always comes first“, written in the Harvard Business Review, by Michael Schrage… While all of the points are very well made, there are some aspects that are real… Continue Reading →